Terms of service

Version 1.4, effective 30.09.2026 for agreements concluded from that date; for agreements concluded earlier — 30 days after notice (§ 14). This is a translation. The binding version is the Polish one at https://hovera.app/regulamin.

§ 1. General provisions

1. These Terms set out the rules for providing the Hovera service electronically (the Service) by Sendormeco Holding sp. z o.o., registered office in Warsaw, Poland, ul. Złota 75A/7, 00-819 Warsaw, entered in the register of entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw, Commercial Division of the National Court Register, under KRS 0000906110, NIP (tax ID) 5252866457, REGON 389194801, share capital PLN 5,000.00 (the Provider). Hovera is a brand owned by the company.
2. Contact with the Provider and customer service:
   • email: office@hovera.app
   • phone: +48 791 301 019 (business days 9:00–17:00 Polish time)
   • post: ul. Złota 75A/7, 00-819 Warsaw, Poland
3. The Terms are available free of charge at https://hovera.app/regulamin (Polish) and https://hovera.app/en/regulamin (English) in a form that allows them to be downloaded, reproduced and stored.

§ 2. Definitions

• Customer — a stable, riding school, livery yard, horse transporter or other business in the equestrian sector that has concluded an agreement for the Service.
• Account — a separate area of the Service assigned to the Customer.
• User — a person given access to the Account by the Customer.
• App — the Hovera mobile application.
• App User — a natural person who creates an App account themselves as a client of a stable using the Service (rider) or uses the App as a horse owner; their account is governed by § 15.
• Billing Period — a month or a year, depending on the chosen cycle.
• Price List — the list of plans and fees at https://hovera.app/en/cennik.

§ 3. Scope and nature of the Service

1. The Service consists of making available, in the SaaS model, software for running a stable: online calendar and bookings, passes, horse log, livery, feed, horse transport, invoices and finance.
2. The scope of features depends on the chosen plan and is described in the Price List and at https://hovera.app.
3. The Service is provided in Polish, English, German, French and Arabic, in PLN.
4. The Provider does not provide veterinary, training or transport services; the Service is solely an organisational tool.

§ 4. Conclusion of the agreement, registration and trial

1. The agreement is concluded when the Account is created and the Terms are accepted.
2. The trial lasts 30 days and does not require payment card details.
3. After the trial, continued use of the Service requires choosing a paid plan and paying for the first Billing Period. The end of the trial does not by itself result in any fee or charge — not choosing a plan only restricts access to the Account under § 8.
4. The Customer provides accurate data and keeps it up to date.

§ 5. Plans, fees and payments

1. Fees are set by the Price List. Prices are net; VAT is added at the rate applicable on the invoice date. Current rates are always set by the Price List.
   • Stable plans: Start PLN 149 per month (PLN 1,490 per year), Stable PLN 249 (PLN 2,490), Pro PLN 499 (PLN 4,990). The Enterprise plan is priced individually.
   • Transport company plans: Transport Start PLN 250 per month (PLN 2,500 per year), Transport Pro PLN 549 (PLN 5,490), Transport Business PLN 999 (PLN 9,990). The Transport Enterprise plan is priced individually.
   • The onboarding fee is one-off and included in the first invoice. It depends on the plan: Start — PLN 1,199, Stable and Pro — PLN 1,590, transport plans — PLN 499.
2. Fees are paid in advance for each Billing Period.
3. The payment operators are PayU S.A., registered office in Poznań, ul. Grunwaldzka 186, 60-166 Poznań, KRS 0000274399, and Revolut Bank UAB, registered office in Vilnius (Lithuania), Konstitucijos pr. 21B, LT-08105 Vilnius, company code 304580906. The Client chooses the operator when placing the order. Available methods: PayU — BLIK, card and instant bank transfer (pay-by-link); Revolut — Revolut Pay and card. The Provider neither sees nor stores card data.
4. The Service does not renew automatically and the Provider does not charge the Customer’s card or account without the Customer’s action. Each subsequent Billing Period requires a separate payment made by the Customer.
5. The Provider issues the invoice for the next Billing Period 5 days before the end of the current one and makes it available in the Service panel with a payment link.
6. The Provider notifies the Customer of the need to renew five times: 5 days and 1 day before the end of the Billing Period, on its last day and twice during the grace period referred to in § 8. These notices are transactional within the meaning of § 13 and are sent by email and SMS and shown in the Service panel.
7. Non-payment by the end of the Billing Period results in restricted access under § 8. It does not incur interest or additional fees.
8. A VAT invoice is issued for each paid Billing Period and made available in the Service panel.
9. The Customer may pay for the next Billing Period at any time before it starts, and also during the grace period.

§ 6. Right of withdrawal

1. A Customer who is a consumer, and a natural person concluding an agreement directly related to their business activity where the agreement is not of a professional nature for them, may withdraw from the agreement within 14 days of its conclusion, without giving reasons and without incurring costs.
2. It is enough to send the withdrawal statement to office@hovera.app before the deadline. No form is required.
3. If the Service started at the Customer’s express request before the withdrawal period ended, the Customer pays for the Service provided until withdrawal, in proportion to its scope.
4. Payments are refunded without delay, no later than 14 days after receipt of the statement, using the same payment method unless the Customer agrees to another.

§ 7. Refunds and cancellation

1. The Customer may cancel the Service at any time, without giving reasons and at no cost, in the Service panel or by email to office@hovera.app.
2. Cancellation takes effect at the end of the paid Billing Period. Until then the Service works as before.
3. Fees for a started Billing Period are non-refundable, except under § 6 and where the Service was unavailable for reasons attributable to the Provider — in which case a refund is made in proportion to the downtime.
4. 30-day money-back guarantee. Regardless of § 6, if the Customer cancels within 30 days of the first payment, they receive a full refund without giving reasons. The guarantee covers the subscription fee and the one-off onboarding fee.
5. Refunds are made to the account or card used for payment within 14 days.

§ 8. Restriction and suspension of access

1. After the paid Billing Period ends without payment for the next one, access is successively kept unchanged during the grace period, then restricted, and finally suspended. For 8 days after the end of the Billing Period access works unchanged. After that, access to the panel is suspended while the billing screen remains available — from there the Customer pays the invoice and regains access without contacting support. The stable’s data remains untouched.
2. Throughout this time the Customer retains the ability to export its data.
3. The Provider may suspend access in the event of a serious breach of the Terms, after prior notice and setting a deadline to remedy the breach.

§ 9. Availability and support

1. The Provider makes efforts to ensure 99.5% monthly availability of the Service, excluding announced maintenance.
2. Support is provided by email and phone on business days 9:00–17:00 Polish time.
3. Maintenance is announced in advance, except emergency work.

§ 10. Complaints

1. Complaints can be submitted by email to office@hovera.app or by phone at +48 791 301 019.
2. A complaint should contain the Customer’s details, a description of the issue and the request.
3. The Provider handles complaints within 14 days of receipt and informs of the outcome by the same channel.
4. No reply within this period means the complaint is accepted.
5. A consumer may use out-of-court complaint and redress procedures. The EU ODR platform was closed on 20 July 2025 under Regulation (EU) 2024/3228. The list of bodies authorised to resolve consumer disputes out of court is kept by the European Commission (https://consumer-redress.ec.europa.eu/list-alternative-dispute-resolution-adr-bodies_en), and in Poland by the President of UOKiK (https://polubowne.uokik.gov.pl).

§ 11. Customer obligations

1. The Customer uses the Service in accordance with the law and the Terms.
2. The Customer is responsible for data entered into the Service, including the legal basis for processing it, and for the actions of Users to whom it has given access.
3. Supplying unlawful content, attempting to circumvent security and loading the Service in a way that threatens its stability are prohibited.

§ 12. Liability

1. The Provider is liable for non-performance or improper performance of the Service under general rules.
2. Towards Customers who are not consumers, the Provider’s liability under the Agreement is limited to the fees paid by the Customer in the 12 months preceding the event and does not cover lost profits.
3. The limitation of liability does not apply to consumers or to natural persons concluding an agreement that is not of a professional nature for them.

§ 13. Personal data

1. Data processing is described in the Privacy Policy: https://hovera.app/en/polityka-prywatnosci.
2. For data entered by the Customer into the Service, the Customer is the controller and the Provider is the processor. Processing is entrusted under a data processing agreement annexed to the Terms, available on request at office@hovera.app.
3. Notices concerning performance of the Agreement (invoices, payment reminders, outage and maintenance information) are transactional and sent under Art. 6(1)(b) GDPR. Receiving them is part of the Service and does not require consent.
4. Marketing messages are sent only after separate consent, which can be withdrawn at any time without affecting access to the Service.

§ 14. Changes to the Terms

1. The Provider may change the Terms for important reasons: changes in law, in the scope of the Service, in payment methods or in providers.
2. The Provider announces changes 30 days in advance by email and in the panel.
3. No objection by the date the changes take effect means they are accepted. An objection is equivalent to termination effective on the date the changes take effect, at no cost.

§ 15. Rider and horse owner account in the App

1. An App User concludes with the Provider an agreement for an electronically supplied service consisting of keeping an App account when the account is created. The account is free of charge and concluded for an indefinite period.
2. The account lets the App User view and manage in the App the data kept about them by a stable using the Service (lessons, passes, invoices, horses, messages) and receive push notifications. The account can be linked to several stables.
3. A rider creates the account by entering the email address on their client record at the stable and confirming it with a one-time code sent by SMS to the number on that record or by email. A horse owner logs in with the same account as in the owner panel. The code, the SMS and the email with the code are part of the service (transactional messages within the meaning of § 13(3)).
4. The Provider is not a party to agreements between the App User and the stable — for lessons, passes, prices, invoices and complaints about them the App User contacts the stable. The stable decides which data and features it makes available to its clients.
5. The App User may terminate the agreement at any time, without giving reasons and at no cost, by deleting the account. A rider deletes the account themselves, with immediate effect — in the App (More → Delete account) or at https://app.hovera.app/delete-account, confirming with the password or a one-time code — or by request sent by email to office@hovera.app from the account’s address. A horse owner deletes the account by request sent to office@hovera.app. Deleting the account does not delete data kept by the stable. An App User who is a consumer also has the right to withdraw from the agreement within 14 days of its conclusion — § 6(1) and (2) apply accordingly; the account is free, so withdrawal involves no costs.
6. Using the App requires an Android device, internet access and an email address.
7. Complaints about the App are handled under § 10; § 10(5) applies accordingly.
8. The limitation of liability in § 12(2) does not apply to an App User who is a consumer, and disputes are resolved by the court competent under general rules.
9. The Provider notifies App Users of changes to this section by email 30 days in advance. The App User may terminate the agreement under point 5 before the changes take effect.
10. § 4–§ 9 and § 14(3) do not apply to App Users, except for the references made expressly in this section.

§ 16. Final provisions

1. Polish law applies.
2. Disputes with Customers who are not consumers are resolved by the court competent for the Provider’s registered office. General rules apply to consumers.
3. Using the Service requires a device with internet access, an up-to-date browser with JavaScript and cookies enabled, and an active email account.
4. Version 1.4 of the Terms is effective from 30.09.2026 for agreements concluded from that date; for agreements concluded earlier — 30 days after notice (§ 14(2)). In case of discrepancies between language versions, the Polish version prevails.