Note: Placeholder document — requires legal review before production.
1. General provisions
These Terms govern the use of the Hovera service (the "Service") provided electronically by Sendormeco Holding sp. z o.o. with registered office at ul. Złota 75a/7, 00-819 Warsaw, Poland (VAT ID: PL5252866457).
2. Definitions
- Provider — Sendormeco Holding sp. z o.o.
- Customer — entity or consumer using the Service.
- Account — Customer's individual resources within the Service.
- Plan — scope of features and limits per pricing.
3. Scope of services
Hovera provides SaaS for managing equestrian stables. Full feature scope depends on the chosen Plan.
4. Contract formation
The contract is concluded upon acceptance of these Terms and account creation, or payment of the first billing period.
5. Payments
Fees are charged in advance, monthly or annually. VAT invoices issued in PLN or EUR depending on Customer's billing location.
6. 30-day money-back guarantee
If you cancel within 30 days of the first payment, you receive a full refund without explanation.
7. Complaints
Complaints to hello@hovera.app. Resolved within 14 business days.
8. Liability
Provider strives for service continuity. SLA for Pro plan: 99.5% monthly uptime. Enterprise: 99.9% with credits.
9. Final provisions
Matters not regulated herein are governed by Polish Civil Code and applicable EU regulations.