Help center
Most common questions. If anything is missing — write to us, we'll add it.
Getting started
How do I create a Hovera account?
Fill in the contact form — we reply within 24h, recommend a plan and create your account. First login arrives by email.
Is there a trial?
Yes — 14 days free for any paid plan. No card required.
How long does setup take?
Self-serve setup takes 30-60 minutes. For larger stables we offer 1:1 onboarding including data import — 2-4 hours over 1-2 calls.
Can I import data from another system?
Yes, through a file. Export your data from the old system (or from Google Sheets) to Excel or CSV and load it with the import wizard: you map the columns, check the preview and import clients and horses. To load the whole stable at once — buildings, stalls, arenas, clients, horses, instructors, specialists and staff — use our onboarding workbook.
Payments & billing
How is billing handled?
Up-front — monthly or annually. A year costs the same as 10 months, so two months are free.
What about VAT?
Every invoice is VAT-compliant. Invoices to a registered company (with VAT ID) carry deductible VAT.
Can I change plan mid-month?
Yes. You pick the new plan on the billing screen and pay for it up-front; the new period starts on the day you pay. Plan changes are not prorated, so the best moment is the end of a paid period.
What happens if I miss a payment?
Your subscription does not renew on its own and we never charge you without your action. Five days before the period ends we issue the invoice for the next one and remind you about it five times, with a payment link. For 8 days after the due date everything keeps working. After that the panel is paused and only the billing screen stays open, so you can pay the invoice. Your stable data stays untouched, and we charge no interest or late fees. After the contract ends we keep the data for another 30 days so you can export it.
Security & GDPR
Where is my data stored?
On Hetzner Online GmbH servers in Germany (Falkenstein data centre), inside the EU. Database backups run daily and are also kept off the production server, in Hetzner storage in Germany. The privacy policy lists every provider that has access to data.
Do clients see my data?
Only their own — own passes, rides, invoices. They do not see other clients or the full stable calendar.
How do I delete the account and data?
Profile → Settings → Delete account. We delete data within 30 days. Full data export as JSON is available before deletion.
How do you protect data?
Connections are encrypted (TLS) and every customer has a separate database. Access in the panel depends on the user role, events are logged, and backups run daily and are kept off the production server. Only people who need it have access to production data.
Didn't find what you need?
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